How to check my network connection

In this guide

When facing issues with playing podcasts or using our app, we recommend that you check the following:

For iOS and Android:

  1. Go to Pocket Casts > Profile > Settings
  2. Click ‘Help & Feedback’
  3. Click the three dot menudots-horizontal in the top right
  4. Tap on ‘Status Page’ on Android or ‘Connection Status’ on iOS
  5. Select ‘Run Now’ to test your network connection

After the test completes, you will be given the option to run the test again. On Android, you will also see the option to share the report with the ‘Send report’ button.

For our Web Apps and Integrations:

Please check the following:

  1. Do you have a firewall, VPN, or ad-blocker active on your device that could interrupt your network connection?
  2. Are you using any ad-blocking or filtering software on your network? Some examples would be PiHole or AdGuard

If this is the case, we recommend disabling these services or ensuring our Pocket Casts domain is fully whitelisted (on allow list). Once that is done, please recheck if the issue persists.

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