SD cards

Pocket Casts supports saving episode data to your local SD card.

To configure Pocket Casts to use your SD Card:

  • Tap the “Profile” tab.
  • Tap on the gear icon on the upper-right corner of your screen to open the “Settings” page.
  • Scroll down to “Storage & data use” and tap on the menu item.
  • Tap on “Store podcasts on” and choose your SD Card.

SD cards are a common cause of download or playback issues like:

  • Download errors
  • Write/read permission errors
  • Distorted playback
  • Playback of incorrect files
  • Unreliable skip and scrubbing
  • Asynchronous audio and video

Some common solutions to SD card issues:

  • Remounting
  • Reformatting
  • Checking that your SD is not in ‘read-only’ mode
  • Replacing your SD card
  • Refer to your device manufacturer’s user manual.
Warning:

The Pocket Casts app must be installed locally on your device. Moving the application to an SD card may result in data loss. The SD Card can only be used to store downloaded files.


Managing downloaded files

We like things downloaded on the device until we run out of space. You can automatically delete the downloaded files once you are done via archiving, however if you like a more manual way to clear and manage the storage, you can.

To remove an individual downloaded file:

  • Tap on an episode row and in the episode card,  tap the green tick ✓ to remove a download file from the episode

To delete bulk downloaded files:

  1. Tap Profile
  2. Go to Storage & data use
  3. Manage downloaded files
  4. Choose from Unplayed, In progress, Played
  5. Tap Delete episodes

 

Note:

Toggle the Include starred option to delete the file of starred episode.

Pro Tip:

Manage downloaded file option can also be found under – Profile 👤 > downloads > vertical ellipsis 


Managing downloaded files

We like things downloaded on the device until we run out of space. You can automatically delete the downloaded files once you are done via archiving, however if you like a more manual way to clear and manage the storage, you can.

To remove an individual downloaded file:

  • Tap on an episode row and in the episode card,  tap the green tick ✓ to remove a download file from the episode


To delete bulk downloaded files:

  1. Tap Profile
  2. Go to Storage & data use
  3. Downloaded files
  4. Toggle on Unplayed, In progress, or Played
  5. Tap Clean up

Note:

Toggle the Include starred option to delete the file of starred episode.

Pro Tip:

Clean up option can also be found under – Profile 👤 > downloads > … three dot menu 


Google Assistant voice commands

Pocket Casts supports Google Assistant voice commands to control playback.

Trigger the Assistant by long pressing the home button, or saying ‘Ok Google’. Once you do here are some things you can say:

  • ‘Play [podcast name] on Pocket Casts’
  • ‘Play [filter name] on Pocket Casts’
  • ‘Pause Playback’
  • ‘Resume Playback’

Note:

The Google Assistant is available on select devices running Android 7 or above. Most of the commands above should also work with the old Google Now search box that comes on phones before that time.


Web and Desktop apps

For those that work on a laptop, tablet or desktop you might prefer a bigger screen experience. We have a browser based Web Player for this purpose.

Pocket Casts is available as a desktop app for Mac and Windows 10.


In-app email

If you’ve contacted us on Twitter, you may have been asked to send an in-app email. In-app emails contain an attachment that will give us some information that may be useful in resolving your support request.

To send an in-app email

  1. Tap the Profile tab
  2. Tap the settings cog
  3. Select Help & feedback
  4. Scroll to the bottom of the page
  5. Tap Get in touch
  6. Select Get Support
  7. Describe the issue and tap Send


Crash or Application Not Responding

If Pocket Casts crashes, Android will prompt you to report the crash to us. Tap Report, add any relevant information and tap send. If you’ve noticed a set of steps you can follow to reliably repeat a crash, be sure to include them.

Duplicate episodes

From time to time, a podcast author may republish an episode, causing it to appear in Pocket Casts more than once.

This is usually accidental, so if you see a duplicate episode let the podcast authors know. After they fix the issue, the app will update itself after a week or two and remove episodes that are no longer in the feed.


Missing new episodes

From time to time, a podcast will stop releasing new episodes.

The following is a list of common reasons

  • The podcast feed contains an error
  • The podcast feed is not accessible to check for new episodes
  • The podcast feed has been changed, but not redirected (Podcast authors: click here)
  • The podcast has been retired and no new episodes will be published

Note:

If you’re not sure why a podcast you are subscribed to is not being updated, get in touch with the podcast authors for more information.

 


Missing old episodes (eg This American Life)

The number of episodes available for any podcast is decided by the podcast author and can differ from the list available on their website.

This American Life for example, lists only the latest few episodes in their podcast feed at any given time.

Note:

If you would like to access even more episodes, contact the podcast authors.