When facing issues with playing podcasts or using our app, we recommend that you check the following:
- Tap on the Profile tab
- Select Help & Feedback
- Click the three dot menu
in the top right - Tap on Status Page on Android or Connection Status on iOS
- Select Run Now to test your network connection
The connection test will display information about the following:
- Internet Connection
- Unmetered Wifi (iOS only)
- Refresh Service
- Account Service
- Discover & Search
- Common Podcast Hosts
After the test completes, you will be given the option to run the test again. On Android, you will also see the option to share the report with the Send report button.
Please check the following:
- Do you have a firewall, VPN, or ad-blocker active on your device that could interrupt your network connection?
- Are you using any ad-blocking or filtering software on your network? Some examples would be PiHole or AdGuard.
If this is the case, we recommend disabling these services or ensuring our Pocket Casts domain is fully whitelisted (on allow list). Once that is done, please recheck if the issue persists.
