Playback pausing randomly (or when screen is locked)

We’ve had reports of playback issues where episodes pause randomly on some Android devices. This problem may be due to the battery optimisation settings on some models. While battery optimisation helps conserve battery power on your device, the feature can also cause problems with apps, including Pocket Casts, by placing apps in Doze mode or App Standby.

We have compiled a list of affected devices and provided instructions as troubleshooting steps to bypass battery optimisation. Please also ensure that you are running the latest version of the app for improvement and stability.

• Samsung
• Huawei

Due to the different customisations of manufacturers, we are unable to test with every device, so the steps and screenshots are provided as a guide and we encourage you to please try to find similar settings on your own phone.

If you are still having trouble, please get in touch with us at support@pocketcasts.com.

Turn off App Optimisation for Pocket Casts

Step 1. Open the Settings app

Step 2. Tap Apps

Step 3. Find Pocket Casts in the list and tap on it (you may have to change the Filter at the top to ‘All’ to see it)

Step 4. Tap Battery

Step 5. Turn off Optimise battery usage

Check Power Mode

Step 1. Tap Settings
Step 2. Tap Device Care
Step 3. Tap Battery
Step 4. Tap Power Mode
Step 5. Turn off Power Mode settings from Optimised to High performance, or adjust according to preference.

Check Additional Battery Settings

Step 1. Tap Settings
Step 2. Tap Device Care
Step 3. Tap Battery
Step 4. Tap the three dots on the upper-right corner of your screen.
Step 5. Switch off Adaptive Battery.
Step 6. Switch off Put unused apps to sleep
Step 7. Check on the Sleeping apps menu if Pocket Casts is listed and remove.
Step 8. Check on the Disabled apps menu if Pocket Casts is listed and remove.

Excluding Memory Optimisation from Device Care

Sometimes Device Care automatically force-quit Pocket Cast during playback. However, you can add Pocket Cast to the exclusion list.

Step 1. Tap Settings
Step 2. Tap Device Care
Step 3. Tap Memory
Step 4. Tap the three dots on the upper-right corner of your screen.
Step 5. Tap Apps that aren’t checked
Step 6. Add Pocket Casts to the exclusion list.

Check Battery Settings

Step 1. Tap Settings
Step 2. Tap Battery
Step 3. Tap App Launch
Step 4. Search for Pocket Casts app.
Step 5. Switch off Power consumption alert.
Step 6. Ensure Stay connected when device sleeps is enabled.

Check App Special Access

Step 1. Tap Settings
Step 2. Tap Apps
Step 3. Tap Apps
Step 4. Tap the three dots on the upper-right corner of your screen.
Step 5. Tap Special Access
Step 6. Tap Battery optimisation
Step 7. Tap All apps
Step 8. Search for Pocket Casts app
Step 9. Tap the Pocket Casts app.
Step 10. Choose Optimise