Playback pausing randomly (or when screen is locked)
We’ve had reports of playback issues where episodes pause randomly on some Android devices. This problem may be due to the battery optimisation settings on some models. While battery optimisation helps conserve battery power on your device, the feature can also cause problems with apps, including Pocket Casts, by placing apps in Doze mode or App Standby.
We have compiled a list of affected devices and provided instructions as troubleshooting steps to bypass battery optimisation. Please also ensure that you are running the latest version of the app for improvement and stability.
Due to the different customisations of manufacturers, we are unable to test with every device, so the steps and screenshots are provided as a guide and we encourage you to please try to find similar settings on your own phone.
If you are still having trouble, please get in touch with us at support@pocketcasts.com.
Samsung Battery Optimisation
The instructions in this article are demonstrated on a Samsung Note9 with Android version 9.
| Step 1. Tap Settings |  |
| Step 2. Tap Device Care |  |
| Step 3. Tap Battery |  |
| Step 4. Tap Power Mode |  |
| Step 5. Turn off Power Mode settings from Optimised to Maximum power savings, or adjust according to preference. | |
Check Additional Battery Settings
| Step 1. Tap Settings | |
| Step 2. Tap Device Care | |
| Step 3. Tap Battery | |
| Step 4. Tap the three dots on the upper-right corner of your screen. |  |
| Step 5. Switch off Adaptive Battery. |  |
| Step 6. Switch off Put unused apps to sleep |  |
| Step 7. Check on the Sleeping apps menu if Pocket Casts is listed and remove. |  |
| Step 8. Check on the Disabled apps menu if Pocket Casts is listed and remove. |  |
Excluding Memory Optimisation from Device Care
Sometimes Device Care automatically force-quit Pocket Cast during playback. However, you can add Pocket Cast to the exclusion list.
| Step 1. Tap Settings | |
| Step 2. Tap Device Care | |
| Step 3. Tap Memory |  |
| Step 4. Tap the three dots on the upper-right corner of your screen. | |
| Step 5. Tap Apps that aren’t checked |  |
| Step 6. Add Pocket Casts to the exclusion list. |  |
