You may encounter issues with payments while renewing or signing up for Plus/Patron subscriptions. This support article will help you resolve those issues.
If you’re having trouble paying for your Pocket Casts Plus/Patron membership, first take note of the platform you’re paying from. It will be one of these three: Google Play Store, Apple App Store, or the Pocket Casts website. Then, please follow our suggestions for that specific payment platform.
Should you need more assistance with your Plus/Patron subscription, please contact us and include the platform you subscribed from, along with as many details as possible about the issue.
If you can’t purchase or renew a subscription through the Google Play Store, please follow these steps:
- Verify that you are using one of the accepted payment methods on Google Play.
- Refer to the Google Play Store’s guide here: Fix payment issues like declined transactions.
If you can’t get or renew Plus or Patron through the Apple App Store, you can follow these steps:
- Check that you are paying with one of the payment methods that you can use with your Apple ID.
- Refer to Apple’s guide here: If your payment method is declined in the App Store or iTunes Store.
If you’re running into issues paying for Plus or Patron through our website, we highly suggest the following next steps:
- Confirm that you are using one of the following payment methods:
- Card
- PayPal
- Google Pay – only shows up in Chrome and if you have a card added to your Google Wallet on Chrome
- Apple Pay
- Retry the transaction – When a decline occurs, you should see a message at checkout that explains why the transaction couldn’t be completed. You can retry the purchase at this point.
- Contact your bank – Payment declines are usually the result of a decision by your bank. Their reasons often include your account not having enough funds, the bank flagging the transaction as potentially fraudulent, or a discrepancy with the card verification value (CVV) you entered. If you’ve double-checked your card details and everything looks correct, your bank can provide you with more information on why the decline happened and what can be done to ensure your future payments go smoothly.
Each subscription platform we use for Plus and Patron accepts different ways to pay. Please refer to the payment methods each platform supports in their sections in this guide: Google Play Store, Apple App Store, and the Pocket Casts website.
When you switch to a new phone or use Pocket Casts on a different device, you might encounter an issue where you’re not seeing your Plus/Patron status on the new device, as if you need to resubscribe.
When this happens, please first make sure that you are logged in to the correct Pocket Casts sync account where you have Plus/Patron status.
