With Pocket Casts Sync, we’ll securely store certain information for you as long as you are logged in to your Pocket Casts account. There is no extra setting you need to enable.
This support article goes through basic troubleshooting steps you can take if sync is not working as expected. Examples of sync issues you might encounter include:
- Differing app information like playback position and episode statuses when you check across different devices
- Changes you make to the app like folder organization, archived status for an episode, or subscription status for a podcast are reverted
If you’re running into sync issues, you can follow these initial troubleshooting steps:
- Check whether the information you are expecting to sync is included in Pocket Casts sync.
- Go to each app’s “Profile” screen:
- Web and desktop apps – click the “Profile” icon on the upper-right corner of the screen
- Android and iOS mobile apps – tap the “Profile” tab
- Check if you’re logged in to the same account across all your devices.
- Check the “Profile” screen for any errors.
- On the Android and iOS mobile apps, tap “Refresh Now” to force a sync.
If you’re having trouble with syncing episode statuses—such as Starred, Archived, and Played—and you’ve already tried the basic troubleshooting steps above, the difference in information across your devices will likely be because you were logged out when the episode status was changed.
Any changes you’ve made to starred, archived, and played statuses while logged out of your Pocket Casts sync account will not get uploaded to our servers. That information would be device-only.
To fix this type of sync issue with episode statuses, please follow these steps on the device that needs to be updated:
- Make sure you are logged in to your Pocket Casts sync account.
- Mark the problem episode(s) as starred/archived/played to match the information on your other device(s).
- If you need to manage episodes in bulk, you may find using Multi-Select particularly helpful.
