This support article covers download and playback errors for the Android app. We also have separate articles for the iOS app and the web and desktop apps.
Episodes can fail to download or play for a variety of reasons, the majority of which can be fixed by contacting the podcast author.
If an episode fails, tap on the episode to see the error message.
- Episode not available due to an error in the podcast feed. Contact the podcast author.
- Unable to download from the podcast author. Reason: Forbidden. Contact the podcast author.
- Episode not found, the file may have been moved or deleted. Contact the podcast author.
- Download failed, error code [***]. Contact the podcast author.
- Episode not found, the file may have been moved or deleted. Contact the podcast author.
- Your device may not have enough storage to save the episode file. Try clearing out some unused apps or played episodes.
- This episode appears to be in a format we can’t play, some other apps might be able to though?
- Write failed: EIO (I/O error). There is an issue with saving episodes to your SD card.
- Open failed: ENOENT (No such file or directory). There is an issue with playing episodes from your SD card.
If you’ve tried the suggestions above, but are still experiencing the issue, it may also be helpful to ask another Pocket Casts user to see if they experience the problem in the app on their device. That may help to determine whether there is an issue with the podcast itself or something else.
And if you are still having trouble with episode downloads or playback, feel free to reach out to our team for support.
Note: If you are saving episodes to an SD card, click here.
