Pocket Casts Subscription Issues

This support article goes over what you can do if your Pocket Casts Plus or Pocket Casts Patron subscription is not being recognized in the apps, or if you subscribed through the Apple App Store while signed in to the wrong Pocket Casts account.

If your subscription was made through the Apple App Store and you have confirmed that you are logged in to the correct Pocket Casts sync account, open the following link on the device where you signed up for the subscription. Copy it, paste it into the Safari address bar, and choose to open it in Pocket Casts:

pktc://support/sendreceipt

Your Plus or Patron subscription purchase on Apple should then get synced up to our server and applied to the Pocket Casts account you are signed in to.

You can move an Apple App Store subscription to a different Pocket Casts account yourself. If you bought Plus or Patron while signed in to the wrong account (for example, a second account or one with a different email address), you don’t need to cancel, request a refund, or subscribe again. To move (transfer) the subscription to the account you want to use:

1. On the iPhone or iPad where you bought the subscription, open Pocket Casts and go to Profile > Account. Sign out, then sign in to the account that should have the subscription.
2. On that same device, copy pktc://support/sendreceipt, paste it into the Safari address bar, and open it in Pocket Casts. This sends your App Store purchase to the account you are signed in to.
3. Go to Profile > Account and check that Plus or Patron now shows. There is no separate confirmation message.

The subscription moves off the other account, so Plus or Patron no longer shows there. Your billing doesn’t change: the subscription stays with your Apple ID and renews as before.

If Plus or Patron still doesn’t show after following these steps, contact our support team with both account email addresses.